It feels like the stories in which someone is trying to return an opened software box or a mechanical repair manual. Not saying that there is some bad faith involved. Hey! they must have dealt with someone returning stuff before!
They could just send him the right book 'No charge'. The error must be provable in some way!
Agreed Bob! For me the real pain is that we, the pigeons, have to pay straight ahead and that
they can take their b....y time...
if they so wish! Big fish! (This rant is intently directed at banks in general)
