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Our Kindle is a week old. We are having problems with the functionality of the back button. It does not work as described in the manual. If we restart the unit, it works fine, but after a while it will not "retrace" our steps. We have had to restart the unit every day or so to get the functionality back. The button itself does seem work but not as it should.
I wrote Amazon and they wanted to troubleshoot it on the phone with me. When I made the call there was no troubleshooting involved, they are sending a new one.
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