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grownupboy · 02-12-2010, 06:07 PM

out of the blue, my kindle kacked on me. the worst part is that it died on the road in la which meant i had to read a PAPER BOOK on the plane on the way home. HORRID!

not sure what happened - but went to turn it on and the screen switched to a bunch of lines and that was it. called kindle support and they ran me through a couple of quick error checks then sent a replacement without question.

the new kindle was waiting for me this morning. well, refurb - BOO to refurb! it actually showed up with finger prints and smudges all over it. hate that but after cleaning it up it's as good as new.

excellent support experience overall...

g

02-12-2010, 06:07 PM	#1
grownupboy Enthusiast Posts: 33 Karma: 90 Join Date: Dec 2009 Device: kindle	My Kindle Broke And That Made Me Sad... out of the blue, my kindle kacked on me. the worst part is that it died on the road in la which meant i had to read a PAPER BOOK on the plane on the way home. HORRID! not sure what happened - but went to turn it on and the screen switched to a bunch of lines and that was it. called kindle support and they ran me through a couple of quick error checks then sent a replacement without question. the new kindle was waiting for me this morning. well, refurb - BOO to refurb! it actually showed up with finger prints and smudges all over it. hate that but after cleaning it up it's as good as new. excellent support experience overall... g