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Long story - sorry
I had a similar problem with my 300 reader last week, after buying my first book from the sony site and downloading it to the sony reader library. I could not then download the book to my reader. The sony library software would not recognize my reader - I kept getting a "invalid type" error message. I had no problems with Adobe digital edition and calibre in downloading books - just the sony reader library. Sony support tried to be helpful, but all their proposed solutions (probably the same as you received) did not help.
After mulling over the problem for a while, I remembered a comment on this forum that you could not have epub and pdf file on the reader at the same time. I have been able to mix epub and pdf documents on my reader and read all of them, but I thought it might somehow be a problem for the sony library??
So I deleted all documents and books on my reader (after making sure they were backed up in calibre, and adobe edition), and was able to get the reader recognized by the sony library, and was then able to download my book to the reader. I then reloaded the other books and documents from calibre and adobe edition.
Hope this helps - it might be worth a try, if you haven't already done so.
Good luck
Dave
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