[Phirebird]

Hi all,

I've been following the forums for quite some time and this is my first post.

I know others have had issues with Sony customer service and thought I would pass along my experience this morning as a way of helping others avoid the mistake I made. I don't want this to be another vent and rant post, although it may seem that way, but rather a warning to all to stay focused when making your ebook purchases.

I've had my PRS-505 for about a year and love it. I would say it is one of the best things I have ever purchased. No complaints with it at all.

All my ebook purchases have been from the Sony Ebook Store. This morning I bought 2 books and I goofed on 1 of them. I admit, I downloaded the wrong book. I wanted "Cross Country" by James Patterson and by mistake downloaded "Cross", which I have already read. The covers look very similar on the Ebook Store page and I goofed.

I immediately called customer service and explained my mistake and asked if I could make an exchange and pay the difference. As you probably guessed, all sales are final, no way to exchange.

I realize that people could download, return and thereby obtain their ebooks for free, but it seems there should be some allowance for honest mistakes that are addressed quickly. My customer history obviously indicates several purchases each month and no prior problems.

Well, I learned my lesson. Don't try to multi-task when purchasing ebooks. Sooner or later it will lead to regret.

Thanks to all for a fun and informative forum.