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pink_squirrels · 02-12-2010, 02:06 AM

One day this week I decided to buy a new ebook from the sony store, so I go to the reader library expecting to see it on the left hand side bar...it isn't there. I am in list view and can only see the size and date for each file. No file names. One would expect that it is a simple matter of dragging the bar back over. Oh no. That is not the case. So I uninstall, delete and reinstall the sony reader library. The problem continues. So I get on the technical support chat, and the person tells me to download and install the latest firmware update for my reader and come back online the next day. I am skeptical, considering the problem is with my library, not the reader, but I try it anyway. The next day, lo and behold....it didn't work. My reader already had the latest firmware and the problem with the sony reader library still persisted. So I get on to the chat again. This person tells me to uninstall and delete the library, restart the computer and reinstall it in safe mode. I try this too, and my effort is to no avail yet again. I log back on to the Sony Chat and tell them, and this person tells me to uninstall, delete, and reinstall...I do it again just for kicks. Nothing. So s/he asks to take remote control of my computer. I allow this. Sony Support then uninstalls, deletes and reinstalls the library. Still no luck. So they go and change settings so my computer does not check for viruses or popups on my computer for the Sony library. Still nothing. They furiously try to drag the bars around to fix the problem. No luck. they play around minimizing and maximizing the software, and making sure my computers stats are new enough to handle the sony software (which they are). Then all of a sudden the chat abruptly ends, and they are no longer controlling my computer. I tried to log on to the chat again, and it says they won't be available for a few hours. Not that it matters because they don't seem to know how to fix it.

Has anyone encountered this problem with the library? How did you fix it?
(I have attached a picture showing what is wrong because I'm sure I didn't describe it well enough).

Edit- I should add that I got windows 7 in October, got my PRS 600 and original reader software in November, updated to the newest version of the library when it came out in december, and had no problems at all until this week

02-12-2010, 02:06 AM	#1
pink_squirrels Member Posts: 10 Karma: 10 Join Date: Nov 2009 Device: none	Sony Reader Library freaking out One day this week I decided to buy a new ebook from the sony store, so I go to the reader library expecting to see it on the left hand side bar...it isn't there. I am in list view and can only see the size and date for each file. No file names. One would expect that it is a simple matter of dragging the bar back over. Oh no. That is not the case. So I uninstall, delete and reinstall the sony reader library. The problem continues. So I get on the technical support chat, and the person tells me to download and install the latest firmware update for my reader and come back online the next day. I am skeptical, considering the problem is with my library, not the reader, but I try it anyway. The next day, lo and behold....it didn't work. My reader already had the latest firmware and the problem with the sony reader library still persisted. So I get on to the chat again. This person tells me to uninstall and delete the library, restart the computer and reinstall it in safe mode. I try this too, and my effort is to no avail yet again. I log back on to the Sony Chat and tell them, and this person tells me to uninstall, delete, and reinstall...I do it again just for kicks. Nothing. So s/he asks to take remote control of my computer. I allow this. Sony Support then uninstalls, deletes and reinstalls the library. Still no luck. So they go and change settings so my computer does not check for viruses or popups on my computer for the Sony library. Still nothing. They furiously try to drag the bars around to fix the problem. No luck. they play around minimizing and maximizing the software, and making sure my computers stats are new enough to handle the sony software (which they are). Then all of a sudden the chat abruptly ends, and they are no longer controlling my computer. I tried to log on to the chat again, and it says they won't be available for a few hours. Not that it matters because they don't seem to know how to fix it. Has anyone encountered this problem with the library? How did you fix it? (I have attached a picture showing what is wrong because I'm sure I didn't describe it well enough). Edit- I should add that I got windows 7 in October, got my PRS 600 and original reader software in November, updated to the newest version of the library when it came out in december, and had no problems at all until this week Attached Thumbnails Last edited by pink_squirrels; 02-12-2010 at 02:11 AM.