Quote:
Originally Posted by CyGuy
“The sense of entitlement of the American consumer is absolutely astonishing,” said Douglas Preston, whose novel “Impact” reached as high as No. 4 on The New York Times’s hardcover fiction best-seller list earlier this month. “It’s the Wal-Mart mentality, which in my view is very unhealthy for our country. It’s this notion of not wanting to pay the real price of something.”
Wow, just wow. The American consumer certainly deserves this sense of entitlement, this is our country. Also, his sense of "real price" as he puts it may or may not be accurate. The consumer decides what something is worth, and either makes the purchase or doesn't.
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I wasn't so sure about this - it seemed to me that it could be taken two ways.
In one sense, I agree with him that it is unreasonable to expect that everything should be instant and cheap - he should be entitled to try to earn a living from his efforts.
On the other hand, consumers have a right to expect a quality (proof-read!), fair priced (below paper, if not lots below), convenient-to-access ebook.
I took him to mean "people expect everything for free but I need to make a living", for which I have some sympathy, but I think that it's not, in fact, what people expect. People expect a quality, fair-priced, convenient service.