Quote:
Originally Posted by theducks
RobertB 
When you issue a RMA (product specific) form letter,
Have a tick list of what the customer should exactly do.
() Back-up any books on the Internal storage (when possible).
Astak can not guarantee your data will be returned.
() Remove AND Retain, any SD card
() write the serial number here (if not above), Serial is found under the Battery.
More stuff |
Dear Duckey:
As always, you have good thinking! Yes, I can myself make certain the next FAQ sheet upgrade has this info in it.
I cannot order Technical Support to do anything; but I can strongly suggest! I agree with you that such a form letter would be a normal part of an RMA. The only problem is timing. Routinely, if someone wants to have their device repaired, they are already inconvenienced. They want to minimize the time without the device. They rush to send it. I am only concerned that Tech Support can not always drop what they are doing after a phone call and email out a form letter. Even if they could...it may be well on its way to Astak by the time people get around to reading the email.