I just wanted to tell my story about dealing with Astak customer service and specifically Elliott. I purchased a 6" EZReader from a lady local to me. She was an early adopter and got one of the first models from the production line. She was not the most technically savvy so it had the original firmware install.
Me being technically inclined, the first thing I did was download the newest firmware and went through the installation process with no avail. I followed every suggestion I could find and it just would not hold. At that point I was not the happiest camper because I know much more of the value in these products are with updates and bug fixes through the life of the product.
I contact Astak next to get some assistance and to see if I was doing something wrong. They guided me through the steps and still it did not work.
At that point they offered to RMA it for me and update it in their facility free of charge.
That was a great move, being they are not a big name like Kindle, Sony or B&N, I felt that was the right call to stand in the customer service arena. So I got my info and sent it in.
(Now here is the good part) Once they got the unit they told me that they were having the same issue with the unit.
Note: At this point they "could" of done what other companies would do and send it back at my expense and tell me to purchase the newest unit and it was out of warranty. BUT NO, instead they sent me a fresh new unit in box with the latest firmware installed. NOW THAT IS CUSTOMER SERVICE.
So I want everyone who reads this to know this company in SERIOUS about making inroads into the eReader market and they have a great product and the service I can get behind. Maybe the EZReader doesn't have all the flash as other devices (yet), but its a darn good reader and it has the service that stands behind the product and that is a reason why I am hitching my horse behind Astak and will upgrade with their new eReaders in the future and heck I might get a couple IP Cameras to boot. That is my story and I hope you appreciate the sincerity because this is from my heart and the truth.
Astak