Quote:
Originally Posted by Robertb
Dear Laura:
1. It is normal for an E-Ink screen to keep displaying with the battery removed. That is how these screens work. They use zero power to display an image.
2. USE ASTAK!! Call Elliott toll free at 1-866-368-8788 and let him suggest how to fix the problem. IF he cannot fix it, he will replace it. You have great customer support here... so use it!!
Do not worry. Are you positive the battery is 100% fully charged? Did you note the lightning bolt in the battery icon when you thought it was charging?
If no lightning bolt it is NOT charging.
It could be just a bad battery... but the first question we ask is: ARE you positive it is fully charged?
We will get you right!!
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Hi Robert,
I contacted tech support and Elliot has replied. He suggested something, I tried it, didn't work. So I have replied and told him so. As for the battery being fully charged, it was on half charge when the problem started. When I tried to plut it in to charge it as I said it will not go past the start up screen. No lightening bolt shows up. BUT, the light indicator was flashing amber and today when I got up it was solid green which I think means fully charged. But still nothing.
My partner also has a PP so I will try their battery and see if it's a battery issue.