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As for the reference and link problem in RTF files on the Sony, you are right David, the Sony does not support them. It also does not support graphics of any kind in RTF at the moment and we have no indication that that will change in the future.
If you only have the option of a TXT file and you do have MS Word, I have found that preprocessing the file with Stingo's Word Macro (a link to it is available on the MobileRead Wiki conversion page) helps a great deal. It seems better able to fix the interparagraph hard returns than BD. I use it whenever I have a TXT file to load in BD that needs line end corrections.
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