Thread: Aztak EZ Reader advice
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Old 02-09-2010, 04:49 PM   #27
theducks
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Quote:
Originally Posted by Robertb View Post
Dear All:

Just a reminder... but anytime you send a unit back for repair or for us to try to solve a problem... we MAY just replace it in the same color. Keep your SD card! Send everything else that came in the box back... but keep your SD card.

We sell SD cards here and have thousands lying around. We would never be able to find yours again. Please hold onto your SD card when you return the unit for repair!!!
RobertB

When you issue a RMA (product specific) form letter,
Have a tick list of what the customer should exactly do.


() Back-up any books on the Internal storage (when possible).
Astak can not guarantee your data will be returned.

() Remove AND Retain, any SD card

() write the serial number here (if not above), Serial is found under the Battery.

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