Quote:
Originally Posted by JerseyBiker
All consumers are not necessarily experts at writing formal letters. I think it's important for the recipient of the letter to realize that the concerns are coming from ordinary people and not necessarily professionals in the business. I learned that from working with organizations that encourage citizens to write to their Legislators.
~eddie
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You are right and I regretted the comment later. Sorry to the original poster.
It's just that the body of the letter tries hard to sound formal, ("I wish to express my profound disappointment in your insistence....." etc. etc.) but starts with 'hello'... and ends with 'best regards'.