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benham · 02-07-2010, 02:53 PM

From Sony eSupport:
A Protected Page! error occurs on the Reader when opening a borrowed book that is in the ePub or PDF format.

Quote:
Solution:

This may happen when borrowed Adobe DRM-protected ePub and PDF eBooks exist on the Reader at the same time. Follow this procedure to correct this issue:
Delete all borrowed books from the Reader.
Verify that all borrowed books are in the same format (either ePub or PDF) before transferring them back to the Reader.

I've updated the wiki Sony Reader Troubleshooting Guide with the error given and the steps to correct the error and the source of the (hopefully temporary) solution.

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Last edited by Wetdogeared; 01-20-2010 at 12:54 PM. Reason: Added solution

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This happened for a book that my wife purchased, downloaded to her library and transferred to her reader. She was able to look at the book once it transferred.

02-07-2010, 02:53 PM	#71
benham Guru Posts: 882 Karma: 5565888 Join Date: Jun 2009 Location: Townsend, WI Device: Palm TX, PRS-505 (BLUE)	From Sony eSupport: A Protected Page! error occurs on the Reader when opening a borrowed book that is in the ePub or PDF format. Quote: Solution: This may happen when borrowed Adobe DRM-protected ePub and PDF eBooks exist on the Reader at the same time. Follow this procedure to correct this issue: Delete all borrowed books from the Reader. Verify that all borrowed books are in the same format (either ePub or PDF) before transferring them back to the Reader. I've updated the wiki Sony Reader Troubleshooting Guide with the error given and the steps to correct the error and the source of the (hopefully temporary) solution. -------------------------------------------------------------------------------- Last edited by Wetdogeared; 01-20-2010 at 12:54 PM. Reason: Added solution -------------------------------------------------------------------------- This happened for a book that my wife purchased, downloaded to her library and transferred to her reader. She was able to look at the book once it transferred.