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Oh, sure, YOU are so perfect, your software never have any bug whatsoever
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I make no claim to perfection but if my team deliver code to a customer containing bugs which they find unacceptable we address it as quickly as possible and review our processes to ensure we minimise the risk of it happening again. What we would never do is hide from our customer for months giving no response whatsoever leaving them wondering when or if the issue will ever be fixed.
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The day my own software show up in production totally bug free, i'll feel like i have a right to yell at bookeen for bug. Until then....
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Whether my own software is perfect or absolute rubbish is irrelevant. I paid for a product and I expect it to work as advertised. It used to, now it doesn't. It is Bookeen's responsibility as the vendor to remedy it. If they don't it is my right to complain. I have exercised that right by contacting Bookeen directly and their response has been unacceptable so I am voicing my opinion here, in a related forum.
I apologise if my comments became at all personal, I mean no offence whatsoever to you, Godzil or anyone else, but I can't understand why people seem to insist on being an apologist for Bookeen when they provide such terrible support to their customers.