MobileRead Forums - View Single Post - Got my jbl today and here are my first observations and issues

uRwhatUr · 02-04-2010, 07:25 AM

From some other forum I found:

09-17-2009, 02:05 PM
Newegg Support
Registered User
Profile Joined: Jan 2006

Status: ( Offline ) Posts: 27
Re: Newegg? RMA Warehouse?
Quote:
Originally Posted by SkaarjMaster

Just ordered a couple things from Newegg and they came in today with an RMA Warehouse return address but it seems to be the same one associated with Newegg. What I ordered was not part of any RMA process. Anyone know the story with this?

Dear SkaarjMaster,

We truly apologize for any inconvenience. What happens in this situation is this.. Anytime a customer refuses an order it comes directly back to our RMA warehouse or if a customer gets an order and returns the item without opening the item it also comes back to our RMA warehouse. We then either ship the item from our RMA warehouse or send it to the appropriate warehouse where that item is stocked for shipping. So you are actually getting a new retail item. Unless ofcourse, there was an error by our shipping department and they shipped you a used item. Which usually does not happen because we do have our quality control department check the order before it is shipped. If for some reason you need further assistance in this issue, please contact me at alex.a.villarino@newegg.com or by telephone at 800-390-1119 ext 25040.

02-04-2010, 07:25 AM	#4
uRwhatUr Groupie Posts: 181 Karma: 1276 Join Date: Dec 2009 Location: The South Device: Aluratek Libre	From some other forum I found: 09-17-2009, 02:05 PM Newegg Support Registered User Profile Joined: Jan 2006 Status: ( Offline ) Posts: 27 Re: Newegg? RMA Warehouse? Quote: Originally Posted by SkaarjMaster Just ordered a couple things from Newegg and they came in today with an RMA Warehouse return address but it seems to be the same one associated with Newegg. What I ordered was not part of any RMA process. Anyone know the story with this? Dear SkaarjMaster, We truly apologize for any inconvenience. What happens in this situation is this.. Anytime a customer refuses an order it comes directly back to our RMA warehouse or if a customer gets an order and returns the item without opening the item it also comes back to our RMA warehouse. We then either ship the item from our RMA warehouse or send it to the appropriate warehouse where that item is stocked for shipping. So you are actually getting a new retail item. Unless ofcourse, there was an error by our shipping department and they shipped you a used item. Which usually does not happen because we do have our quality control department check the order before it is shipped. If for some reason you need further assistance in this issue, please contact me at alex.a.villarino@newegg.com or by telephone at 800-390-1119 ext 25040.