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Originally Posted by w1nt3r
Hi Jim, can you also reset mine? Case #0181418915. Thanks!
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EDIT This case was fixed on 02/04 (and still pending w1nt3r's confirmation that it was actually solved). 2 days seems to be about the average after all the information is gathered. I'm working with support to make that make that much better.
Quote:
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Originally Posted by me
...I will jump in to fix things if you case has been dropped (I consider that to be more than a week) but I will need the case #. However the current average close rate for these support cases is 3 days (or at least that is what support tells me it is....).
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Not yet - you just submitted your case.