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I did send this message to B&N. I have called customer service several times. I have installed, uninstall-ed, installed on a second computer, changed email addresses, changed passwords, and spent hours on the phone. This is the answer they gave me. It is posted here so other can no what joys B&N customer service brings. I posted the good about the device in this forum. Now I'm posting the bad about the support in this forum.
Also, I am sure B&N reads this and other popular eReader sites to keep an eye on how well they are doing in the market. If this reddens their face just a bit and keeps them from treating the next person as poorly, it will have been worth the effort.
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