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phenomshel · 02-01-2010, 04:12 PM

This is long, and I'm ticked off, so you've been warned. You can skip this post and I won't be offended in the least.

The Llounge says, "for topics not related to ebooks". Well, sorry but this one is. Mods feel free to move it.

We here are all aware of the Macmillan/Amazon squabble and the results of Amazon pulling all Macmillan titles, not just Kindle books. We're also all informed about Amazon's capitulation and restoration of those titles. The physical titles, that is. The Kindle titles aren't back yet.

I called Amazon's customer service to try to get a straight answer on if and when (it darned sure better be when, is all I can say), those titles would be back in the Kindle store. The first customer service rep. I talked to had no clue what I was talking about. I asked to be transferred. She transferred me to the Kindle department. That rep. had no clue what I was talking about either, he thought Macmillan was an author. I asked for his supervisor. The supervisor had a clue of the situation, but insisted that the statement from Amazon that we've all read included Kindle books, til I read it to her over the phone and she then admitted that it did not, and she didn't have a clue when or if those titles will be back in the Kindle Store. I expressed my displeasure in what I hope was a polite manner, and suggested to her that clueing in the lower rungs of customer service reps would be a mighty fine idea. I still couldn't get a straight answer on if those titles that are Macmillan and are exclusive to Amazon are the result of an insistence by Amazon on exclusivity, or Macmillan being too lazy and too negligent of their authors to bother to distribute them anywhere else. All I know is I can't buy several titles I want, and several more being released soon, and I AM NOT HAPPY ABOUT IT. If I didn't have to go to work tonight, I'd be on the phone to Macmillan right about now... not that it would do me a bit of good.

for reading, if you made it this far.

02-01-2010, 04:12 PM	#7699
phenomshel ZCD BombShel Posts: 4,793 Karma: 8293322 Join Date: Jan 2009 Location: The Frozen North (aka Illinois, USA) Device: iPad, STB Kindle Oasis	Amazon Customer Service and Macmillan This is long, and I'm ticked off, so you've been warned. You can skip this post and I won't be offended in the least. The Llounge says, "for topics not related to ebooks". Well, sorry but this one is. Mods feel free to move it. We here are all aware of the Macmillan/Amazon squabble and the results of Amazon pulling all Macmillan titles, not just Kindle books. We're also all informed about Amazon's capitulation and restoration of those titles. The physical titles, that is. The Kindle titles aren't back yet. I called Amazon's customer service to try to get a straight answer on if and when (it darned sure better be when, is all I can say), those titles would be back in the Kindle store. The first customer service rep. I talked to had no clue what I was talking about. I asked to be transferred. She transferred me to the Kindle department. That rep. had no clue what I was talking about either, he thought Macmillan was an author. I asked for his supervisor. The supervisor had a clue of the situation, but insisted that the statement from Amazon that we've all read included Kindle books, til I read it to her over the phone and she then admitted that it did not, and she didn't have a clue when or if those titles will be back in the Kindle Store. I expressed my displeasure in what I hope was a polite manner, and suggested to her that clueing in the lower rungs of customer service reps would be a mighty fine idea. I still couldn't get a straight answer on if those titles that are Macmillan and are exclusive to Amazon are the result of an insistence by Amazon on exclusivity, or Macmillan being too lazy and too negligent of their authors to bother to distribute them anywhere else. All I know is I can't buy several titles I want, and several more being released soon, and I AM NOT HAPPY ABOUT IT. If I didn't have to go to work tonight, I'd be on the phone to Macmillan right about now... not that it would do me a bit of good. for reading, if you made it this far.