Thread: Anything I should know before buying?
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Old 02-01-2010, 01:51 PM   #8
Robertb
Astak Director, Bus. Devl
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Quote:
Originally Posted by MrNobody View Post
Gidday All.

I'm from country Australia and I'm looking into getting an ereader.

There ain't much choice out this way. After a lot of research I've settled on the Astak EZ Reader Pocket Pro. I like the file format support, size, carry-case and so forth. And the price seems good as well.

I just wanted to double-check a few things before I purchase and this seems to be the place to do it. I've also noticed that one of the gents from Astak keeps an eye on this forum so I'd love to hear his comments as well.

So, without further ado:

What's the international purchase like? What if something goes wrong? What sort of support is available?

Is there any news in the pipeline that could affect my purchase of this? Something new and better and cheaper? I don't want to order and find out within a few weeks that the game's changed.

Is there anything different with getting an international order? Am I getting the same odds and ends and extras as if I were buying Stateside?

And, is there anything more I should know?

Thanks very much for all your help. I'd be looking to buy sooner rather than later but I can wait if it's worth it.

Cheers.
Dear Mr. Nobody:

I am the Gent from Astak! Gidday!!

Welcome to the Astak Dedicated Forum on MobileRead Forum:

In answer to your nice post, Astak is proud that we have a great market in Australia and New Zealand and we aim to only grow our support there!

We DO have a special going on right now. Buy either the 5 inch Pocket PRO or the 6 inch EZ Reader Basic and you will receive (in the same box) a Mighty Bright LED eBook Reader light free. This promotion runs from January 30 until midnight on February 14, 2010.

You get everything in the box as you receive here in the USA. The USB Cable, AC Adapter, wrist leash, crush-resistant case, ear buds, and screwdriver are all in the box!

There are new models planned to come out in 2-3 months. These will likely include touchscreen and Wi-Fi... but there is more cost too to consider. The Pocket PRO is an extremely viable product despite this and will continue to be a great device.

You would be able to see the Pocket PRO at: www.theEZreader.com. However, we ask all International Orders to go through: www.astak.com as that takes PayPal and is set up for international shipping.

IF you were to have a problem with the Pocket PRO you will recive the same support: 1-866-368-8788 or email to: support@astak.com. Our support hours are M-F 9:00 a.m. to 7:00 p.m. PST! The warranty is one year parts and labor... you pay to ship it to Astak and we pay to return it to you. Perhaps, in the future, we will have a local distributor to that area who could also assist you.

I hope you will find that the Pocket PRO is a perfect choice for you. In any case, you have my thanks for your post and my assurances that we will be here for you!

THANK YOU and cheers!
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