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Wow Alaska Airlines was first in the customer satisfaction survey. I had one completely nightmare flight with them which convinced me that their customer service left a lot to be desired - ("It's an act of god, so we don't have to do anything, now sit down and SHUT UP, and we may book you on flight tomorrow." - customer service rep in the terminal.) , and have chosen to never fly them again.
BTW my response was to take my family over to Southwest who were very sympathetic and got us booked onto a flight leaving in a 1/2 hour.
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