Quote:
Originally Posted by JSWolf
It seems the OP was a little too hasty.
I had a similar situation with Fictionwise. I purchased a book and it ended up being a different book. I sent Fictionwise a message via their website about the problem. Few days later the problem was fixed.
So the OP should have asked B&N to fix the problem and given B&N reasonable time to fix the problem. Then if the problem is still not fixed, then ask for the money back.
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Kindle CS would have had this fixed in less than 5 minutes, and there is no reason it should require keeping someone on hold for an hour. Remember that Amazon actually offers refunds of their own free will, no state attorney general required!