Quote:
Originally Posted by HarryT
I'd stick with the 2 year limited warranty. 90 days is a ludicrously short warranty period, and you shouldn't be paying for people who break the device themselves. If people want accidental damage cover, it's generally available as an option on their home contents insurance.
|
Quote:
Originally Posted by kacir
You could make a deal with a specialized company that provides "accidental handling damage" warranty and make it an option.
|
Too tired to think for myself so...what they said!!
I would perhaps suggest considering a flip over the top cover to protect the panel on larger readers but then again as you move to plastic substrate, and I assume most devices are going to head in that direction, a broken panel will really be from a major accident or temper tantrum by the user...so, sell the accidental damage policy which includes a limited number of panels because there is the possibility the user could abuse the coverage...maybe a replacement fee schedule that increases after the first damaged panel...?? I mean you have to protect against intentional damage as well as willful neglect.