Quote:
Originally Posted by Daithi
My experience with Amazon
1. Bought ice cream recipe book with 1-click
2. Book delivered wirelessly
3. Book was missing ingredients list on recipes
4. Called customer support and who answered immediately and refunded my purchase.
I have no problem letting people know about bad customer service, but I have had a couple of dealings with Amazons customer service, and they've always been good to me. Sorry to hear about the OP's problems with B&N.
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I am seeing on this thread that Amazon apparently has great customer support.
I am seeing on this thread that Barnes and Noble is struggling at this point in time, the Nook business has apparently overrun their CS Department and the Information Technology aspect of running eBook retail servers - do not know if B&N's IT Department ever had that under control.
I have had a good experience purchasing from Fictionwise in the past. I have no idea regarding the present.