Quote:
Originally Posted by ShortNCuddlyAm
I could rant about their users at length, especially after this week
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Anti-rant: I just in the last few days had a problem with the scanning software,
Vuescan, which looked like a problem caused by a minor upgrade. Ed Hamrick responded quickly and helpfully to my detailed problem, and, when suggestions and instructions didn't fix it, got me to submit a couple of example files for him to look at and work on, and he has released a fixed version today (I'm no doubt not the only one who had experienced problems). Problem reported to fix issued...a few days, with intervening interraction.
The Vuescan software is pretty popular amongst the film photographic community. The UI is not that wonderful, but its function compensates more than enough for many. Support like Ed gave is putting cream and a cherry on top and asking if you want seconds.
Cheers,
Marc (still scanning 45yo slides of family in Malaysia)