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Update:
I have heard from both Pavel and Paul of Ectaco today, and they both suggest that I load the latest firmware.
Unfortunately, a USB port for my computer is next on my list of things to buy, so I am unable to do that.
It looks like I will have to exchange the device. Normally I would want my money back for a product that goes kaput after four weeks. But since everyone here has had a good experience with the jetBook and the jetBook Lite except me, I am willing to give it another try.
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