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Rant 1 :
Damn - that's 6 mice caught in the kitchen, now - and not one look of apology from any of the cats ...
Rant 2 :
Why, oh why, do support personnel never read, fully, the question/comments I write. Recent communication with 2 big firms have been appalling, looking like they scan the message and pick out 'key-word' and then apply a stock answer. Do they not realise FAQs only go ---- so ----far ?!
One issue has been bouncing back and forth for over 3 months! Problem with this one is, that even when I reply to their response, another advisor gets involved and it is plainly obvious that they treat the email as a 'first', and not appreciate that there is 'history'.
Vent 1:
And then we have the advisor comment; "I've explained it to you", "It's your fault for not understanding !" (from 2 other companies).
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