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Originally Posted by bookish
I've alway been at a loss to understand why large companies do not listen more to the users of their own and similar devices and try to meet the needs and wants of users that are so freely expressed on sites such as this.
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Large companies spent enormous amounts of money on user feedback before launching devices, and certainly do tailor them to the needs of the user. I suspect the problem is that users of forums such as this do not represent the "typical" user.
One much-discussed example: why do you suppose it is that the Sony Reader, like Windows Mobile, does not present the user with a full "hierarchical" view of the filing system when loading or saving files? Does anyone really believe that Sony or Microsoft are incapable of programming a hierarchical file system? Of course that's not the reason! Their market research has told that the hierarchical file system is confusing to the "man in the street", who finds a "flat" file list a lot easier to understand, so we get a flat file list. People then come on forums like this and say "why can't we have a hierarchical file system?", but we are not the "typical" user as far as Sony or Microsoft are concerned.