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My experience with Amazon
1. Bought ice cream recipe book with 1-click
2. Book delivered wirelessly
3. Book was missing ingredients list on recipes
4. Called customer support and who answered immediately and refunded my purchase.
I have no problem letting people know about bad customer service, but I have had a couple of dealings with Amazons customer service, and they've always been good to me. Sorry to hear about the OP's problems with B&N.
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