Quote:
Originally Posted by calvin-c
That's one of the puzzling things about this, IMO. Since B&N owns FW, which has much experience operating an online ebook store, why should B&N have trouble operating a new one? Something stinks, here-and I don't think it's the customer.
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B&N acquired Fictionwise fairly recently. Customer service has gone downhill and technical glitches have increased since they did. They don't have much experience running an online ebookstore.