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I would have to agree. I got a nook for Christmas and some gifts cards. Did not get my nook until the 15th of January going to Hawaii for two weeks on the 17th so i downloaded 3 books. for 8.00 to 9.99. One of the books i downloaded i had already read. Called about returning it the lady say she would send info to refund department. I got an email saying to bad you downloaded it. no refund. Went on Amazon site you can return for refund within 7 days. Would return my nook and order a kindel however they only allow you to return Nook for 14 days and i will still be on vacation. Will try to figure out how to buy from amazon from now on.
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