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Old 01-21-2010, 12:49 PM   #8
Dulin's Books
Wizard
Dulin's Books ought to be getting tired of karma fortunes by now.Dulin's Books ought to be getting tired of karma fortunes by now.Dulin's Books ought to be getting tired of karma fortunes by now.Dulin's Books ought to be getting tired of karma fortunes by now.Dulin's Books ought to be getting tired of karma fortunes by now.Dulin's Books ought to be getting tired of karma fortunes by now.Dulin's Books ought to be getting tired of karma fortunes by now.Dulin's Books ought to be getting tired of karma fortunes by now.Dulin's Books ought to be getting tired of karma fortunes by now.Dulin's Books ought to be getting tired of karma fortunes by now.Dulin's Books ought to be getting tired of karma fortunes by now.
 
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Join Date: Nov 2009
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Quote:
Originally Posted by Jim Lester View Post
grrr... our phone support, sigh...
The correct response from the phone support should have been to direct you to the support portal http://www.adobe.com/support/digitaleditions (click on 'Submit a web case') as this is the only supported method (and you'll get people that actually understand the problems), unfortunately some times the phone support team tries to be helpful within their limits (and fails).

@Dulin's Books
The last ADE update was 1.7.1 released in April 2009, has it been that long since you launched?

no the last time i launched was in december. Yesterday when it launched to read a pdf it said it was updating first. hmm maybe it was reader that updated not ade but the document opened in the ade window.

I found the support portal method to be very very quick and helpful. No problems at all once I got there. You should put a link to the Support Portal page right in the ADE window under "options".
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