Hello Mark and welcome to Mobileread.
I had a similar problem with another book I bought from Waterstones - the  character kept appearing (usually at the top of the page), which wouldn't bother me that much if the book didn't have a lot of other, more serious problems as well, like every french word in there being just garbled random letters.
I'm pretty sure the  character is not a problem at your end - ebooks should be designed so that they can be correctly read by anyone, end of story.
I'm very surprised you got your money back, because I am now in my third week of correspondence with them about my book and have not received a useful response yet...
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