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Originally Posted by Terisa de morgan
I've sent the message
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I got it and have reset your activations.
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I think that support is a bit overhelmed with this (I've called to Spanish support, and no person attends you, it's an automatic SW to transfer the call).
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Although I am much more familiar with how support works than I was two years ago (and this isn't necessarily a good thing), I've got no clue about how the non-english phone lines are staffed, so I can't say for sure whats going on there.