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I was not upset until after the call to customer service. I purchased a product which I never got. The company does not feel that customer service is that important when they put me on hold for over an hour.
Yes it is true I did not give them a chance to correct their error because I hung up on them. But at what point is enough just enough. At what point does my time on hold without proper customer service get beyond the point of giving them a fair chance to correct what was just an error.
Right now the economy sucks many merchants are hurting for sales. I do not go to amusement parks, and other pay to enter events only to stand in line or have to wait. At some point my time is worth something.
When I hung up on customer service my opinion was they did not care enough to have sufficient CS reps to give reasonable care for their customers. I was already on edge when the CS rep gave me attitude, I had not asked for a refund at that point. I was trying to resolve the issue because I did not receive what I had paid for.
I then made a decision that any company that does not care for their customers by offering any reasonable customer service, that I wanted to cancel my account because I CHOOSE not to ever order from them again. They tell me that I can not cancel my account and they will keep your credit card information till hell freezes over.
I had to threaten them with an attorney to get the account canceled and remove my credit card information. My credit information with them, to make purchases on their site is a privilege not a right.
In my opinion I gave them a fair chance to correct the problem.
What is the old saying the customer is always right ? (at least if their reasonable)
I was being reasonable PERIOD
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