Quote:
Originally Posted by Jim Lester
Part of the problem here is that our Phone support isn't doing it's job of correctly telling people that the correct mechanism is to use the web portal (no phone support for ADE) - http://www.adobe.com/support/digitaleditions - click on 'Submit a web case'.
(and yes Valloric, I agree it just not right.... ) |
Well then, we agree: it's just not right.
If the correct procedure needs to be followed then Adobe needs to instruct users on what the correct procedure really is. As you've said, Phone Support should tell them what to do.
I do appreciate the help you're giving these people. It's not your job and you're still doing it. That goes a long way in my book.