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Jim Lester · 01-20-2010, 06:17 PM

grrr... our phone support, sigh...
The correct response from the phone support should have been to direct you to the support portal http://www.adobe.com/support/digitaleditions (click on 'Submit a web case') as this is the only supported method (and you'll get people that actually understand the problems), unfortunately some times the phone support team tries to be helpful within their limits (and fails).

@Dulin's Books
The last ADE update was 1.7.1 released in April 2009, has it been that long since you launched?

01-20-2010, 06:17 PM	#5
Jim Lester Evangelist Posts: 416 Karma: 14682 Join Date: May 2008 Location: SF Bay Area Device: Nook HD, Nook for Windows 8	grrr... our phone support, sigh... The correct response from the phone support should have been to direct you to the support portal http://www.adobe.com/support/digitaleditions (click on 'Submit a web case') as this is the only supported method (and you'll get people that actually understand the problems), unfortunately some times the phone support team tries to be helpful within their limits (and fails). @Dulin's Books The last ADE update was 1.7.1 released in April 2009, has it been that long since you launched? Last edited by Jim Lester; 01-20-2010 at 06:49 PM.