Something else occurs to me. If you have successfully entered your information into the device and are still having problems, it may be because you haven't registered the device itself with your account. This is a separate process from simply getting a username at eBookwise. Click on this link <
http://www.ebookwise.com/servlet/mw?...ecureeti&si=43> and enter your eBookwise username and password. The next screen will instruct you on how to register the device itself, thus associating it with your account. This may open up things for you at last.