Quote:
|
Both are unchecked. I do have the drivers and I do hear the noise, but I cannot get the device to connect to the site so that I can put/change info on the device.
|
Okay, the fact that your computer at least recognizes something is connected is a good sign. What happens when you click the ebook icon on the upper left of the screen and select "Bookstore"? Does it come up with a registration screen (with options letting you either create a new bookshelf or connect to an existing one), or does it drop down a box from the top that says it is trying to connect, and that eventually says "The connection to the eBook Network was not successful"? It would be very strange if, after having reset your device, you never found any screen to enter your information.
If you do get the "eBook Network was not successful" box at the top, here's what I would try first. Go through the "Refurbish" process one more time, then connect the eBookwise to your computer USB port. Next, go back into the bookshelf where it
should now show the registration screen, and from here click "Create New Bookshelf." Complete the information and see what happens. If you still get connection errors, there may be either hardware problems or software issues with Windows. At that point, we may want to try something like ImpServe, but we can cross that road when get to it.