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But Pushka, this is exactly the point---if publishing as a business is really set up in such a way that it *can't* respond to changing trends in a timely manner---as cost both to itself and the authors it represents---that is a problem and needs to be addressed. If Amazon reviews are the only thing that gets their attention, so be it. The resulting change will be good for everybody, and any smart author who actually *reads* the reviews will know this is not a personal response to them (and can in fact gain brownie points in such a situation by posting an appropriate response---look at the mileage Doctorow has gotten over the Audible drm issue! Major press has reported on it).
My dad, who is in The Industry, has often chuckled and told me that publishing is the only modern business he can think of that is still being run on the finest business practices that the 17th century has to offer. Things need to change---for everyone's benefit.
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