I too am very happy with my PRS-600 - so much so I bought my daugher one for Christmas, and she loves hers too.
My battery lasts at least a week. I travel NC to CA coast on airlines and spend most of the day each way reading (typically 8 to 10 hours each way). Read for an hour or two each day during the week as well. Charge on the weekends when I am home. In the two months I've never had a reason to contact Sony for support.
I do think their note taking functionality is very poorly implemented, and not being able to set the zoom for an entire document is poor design (I read a lot of technical pdf that are 8 1/2 by 11 with figures).
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