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I lost my collections once also. It was after I did a Soft reset. I've found that almost every time I open a book for the first time, the reader takes a few minutes to "Formatting" it. Especially if it is a long book with more than a thousand pages. Then if I change the font size to M it takes a few minutes "Formatting" Again. Change font size to L in low light and it fomats again! Once I have a file fully formatted it changes with no problem. The collection thing is weird though. I hope Sony has people actually looking at, and fixing all these odd software glitches. Maybe the next firmware update will help some of this.
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