I just went through the same sort of thing, but with L.L. Bean. I ordered in the middle of November to have as Christmas presents, sent an e-mail at Christmas, when they told me that sometimes it takes 2-4 weeks... to go by air, no tracking number. I sent them e-mail at the beginning of January, to which they didn't bother to reply, sent another e-mail on the 7th of January... no reply, and finally sent another e-mail insisting up a response two days ago. Yesterday I received an e-mail telling me that they would be happy to re-ship my order, but three of the four items were out of stock. Nothing but a "Sorry, we don't have your stuff but if you'd like, we can credit your credit card with a refund."
This is L.L. Bean!!! Leon founded the company based on quality and customer service. They still have the quality but have grown too big for the customer service. Fortunately, there are a dozen other stores on the Internet these days who carry the same goods, and are still small enough to insure good customer service. I wonder if I'll get a call from whoever gets my package?!? I'm happy to hear that you got your shoes. Maybe we'll get lucky too! Can I borrow your telephone voice?
Stitchawl