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I've had issues with slow & poor service from them as well. I tried to buy 2 books that were on 100% rebate and got a message that transaction failed because my paypal address didn't match the address FW had on file. The books were not geographically locked so I emailed them.
They got back to me after I sent them 2 reminders and asked me to check with my bank then update the address (a non-reply in my view since I was paying by paypal & both PP address & my address on FW were the same). I told them that and also told them the books I wanted to buy were no longer on 100% rebate due to their slow response and to date, no response or attempt at recovery at all.
I've bought from FW for quite a few years, service used to be extremely fast, professional and friendly. Not any more.
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