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Robert,
Thank you for the speedy reply. I'd like to know how it happened, too. I bought the reader to read my electronic textbooks for courses that I'm currently taking. Shipping it back to the States (I'm in Canada) would mean a minimum of around two weeks without a good way to read my textbooks, so I'm not eager to do that.
As far as I can tell, there's nothing functionally wrong with the unit. I'd prefer to keep it. Astak does sell refurbished products on their website at a discount, so could you just refund me the difference between a new and refurbished reader? I'll send this to Elliott so he can get any information he needs to check up on where this reader came from and why.
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