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I have the same problem that the reader will not start and there is the circle with the line displayed on the reader all of the time.
I have tried to remove the old reader program and install new but, I cannot remove the program because it says it is being used or the file location is not valid. When I try to delete Kinoma or CONNECT Reader it says the program is in use and cannot be removed. I am stuck on this one little thing before I can proceed and remove the stuff I need to, re-install the reader software and get moving again.
Any help would be greatly appreciated!
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