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Hi there again - yes I have Adobe Digital Editions and tried having it open whilst being plugged in - still no joy. The synching process also took over 40 minutes and it didn't transfer any of the books at the end of it. I lost all faith and ended up taking it back to the Sony shop. I have an iMac and don't know if this has anything to do with it, but the shop were really kind and gave me my money back. Now I have to sit at my iMac to read my books! Thanks very much for your suggestions though, I know where to come if I venture into buying another reader at some point. :-)
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