I'm going to take the opportunity available to me to tell everyone about my experiences with a company by the name of Cherrypal, and a person who goes by the name of "Max Seybold". Cherrypal is reported to be a subsidiary of Tristate Lifestyle Brands, a Hong Kong based company. Given the behavior of this subsidiary, I think it's best to avoid the parent company as well.
First, let's cover the lies told to me. I ordered a Cherrypal Africa laptop on 21 December. I waited a couple days for an email about when my order was shipped, but received nothing. I did not get a response from Cherrypal until after the 4th email I sent. The email I received on 30 December said that I would get a tracking number the next day, and that I would receive my order soon. Needless to say, neither event occurred. I still do not have my laptop, nor have I gotten a refund.
Second, let's consider what I had to say to get a response at all. My first 3 emails were ignored. In order to get a response to the 4th email, I had to include my concern that this was a scam. When I sent a 5th email to point out the broken promises, it was ignored as well. My 6th email did get a response, but that may have been because I asked "Where is my F***ing laptop"? It was questionable, yes, but I am very angry about the treatment I have received. Four weeks had gone by without a word from Cherrypal other than when I poked them.
My last response from "Max Sebold" was that I would get a refund by Wednesday (today). It has not happened.
Third, there was supposed to have been a blanket email sent to all outstanding orders. I did not get it. Other than when I poked them, I did not receive any emails from Cherrypal. According to
this PDF, which was supposedly sent to all customers, my order should have been refunded on 2 January. I did not get the PDF, and I still do not have my refund.
Cherrypal has demonstrated a pattern of incompetence, lies, and a refusal to communicate. I strongly urge you to avoid doing business with them