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I just went thru a round with Sony tech support. No luck. What they had me do:
Try a different USB port
Asked if I did a reset
Had me uninstall/reinstall the software
Had me restart the computer
I gave up at this point. They wanted to uninstall/reinstall in safe mode and do a hard reset. If that didn't work, they would put me in touch with theSoftware/reader library people (who I thought I was talking to all along).
After the first reinstall, the first time I plugged the reader in it was fine, but subsequently, I had the same problems.
I'm going to try a hard reset of the reader.
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