Quote:
Originally Posted by osnova
As a publisher I have the insight that the refund process is extremely easy (I see the numbers of purchases and refunds). I do not mind that.
My only concern is for the people who abuse it (buy the book, strip the DRM (or in my case there is no DRM to strip), and then claim a refund, while keeping a copy for themselves or reading the book and returning it). I just hope that they can see the patterns of abuse.
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Amazon has closed accounts for too many returns (ebooks and other items). They are aware.